Where do you ship to?
We ship to Quebec, Canada, the United States, Europe and to most countries of the world.
Is there import duties or custom charges?
Please note; you may be charged for local import duties and customs charges on the arrival of the goods in your country, this is out of our control.
What are the shipping times?
Orders are processed within 2 to 4 business days. We ship by Canada Post. If you choose the expedited shipping options the packages are delivered within 3 to 6 days in Canada, 5 to 7 days in the United States, and 6 to 10 days for international destinations. By cons, the most economical shipping options to international destinations can take up to 4 to 6 weeks.
Thank you to kindly check the accuracy of your shipping address (we only ship to the shipping address provided on our website, and NOT that of Paypal). We accept no liability for loss of a shipment because of an incorrect shipping address.
What are the shipping costs?
TAKE ADVANTAGE OF FREE SHIPPING TO CANADA ON PURCHASES OF $75 OR MORE!
We offer a Fixed Rate Shipping as follows*:
*See below for shipping details and exclusions:
Otherwise, shipping costs are calculated by weight. In the shopping cart you will find a calculator that you can use to estimate the shipping costs (by putting in your zip code) before final payment.
Why is it that your shipping costs are so high?
Well, we deliver with Canada Post, and their prices are high. Furthermore, delivery costs are calculated according to weight, so the delivery of ceramics, for example, will be more expensive than fabric products.
Do you charge taxes?
If you order from Canada, federal and provincial taxes will be added after you have given your shipping address. If you order from outside of Canada, there will be no added taxes. Please, note that for international shipping, it is possible that you have to pay customs fees.
How are the objects protected during shipping?
The goods are shipped in a rigid corrugated box. If the item is fragile, it is wrapped in tissue paper, bubble film or kraft paper. Items are surrounded by cushioning material (bubble film or kraft paper) on the top, bottom and sides of the inner container to limit movement and protect the item. The shipping box is closed with shipping tape. If appropriate, a "FRAGILE" label appears on top and on one side.
In what currency are your prices?
All prices are in Canadian dollars.
What is your return policy?
We want you to be satisfied! If this were not the case, we can refund or exchange your purchase within 30 days from the date of purchase. Please note that shipping fees are not refundable. The return costs are your responsibility. Returned items must be in perfect condition. We are unable to accept returns on items that are scratched, damaged, or that are not returned in their undamaged original packaging. Unfortunately, in these situations, the items will be returned to you, and at your own cost. For more details you can access our Return Policy here. Please note; you may be charged for import duties and customs charges on the arrival of the goods in Canada, this is out of our control.
Sorry, all sale, clearance and discounted items are a final sale.
I did'nt find an answer to my question!
Use our Contact Form to send us your questions and we will be happy to help!
Chic & Basta is an online shop that offers contemporary goods for the home by designer makers from Quebec, handmade or in small series, and highly curated.